ORTU SOLIS
How long will my order take to arrive?
Each ORTU SOLIS piece is made to order.
Please allow approx. 8 weeks from purchase to delivery:
1-week pre-order window
4–6 weeks production time
1–2 weeks shipping
Why does it take 8 weeks?
Because we’re not in a rush — and we don’t want you to be either.
The 8-week wait isn’t a delay — it’s a badge of honor.
It means your garment is being made thoughtfully, just for you.
What happens after I place my order?
Once pre-orders close, we begin production. You’ll get email updates as we go, and a tracking number when your piece ships.
Why is everything made this way?
This is slow fashion.
We make in small batches, only what’s needed — no overproduction, no waste.
Every drop is limited, collectible, and crafted with care.
FAQs
FOUND X OS
RE:
How long will my order take to arrive?
Orders from FOUND are ready to ship. For local Dubai deliveries, we’ll always try to ship the same day when possible, though this isn’t guaranteed. Across the UAE, please allow 1–3 working days, and for international orders 5–7 working days depending on location.
Why is each piece one-of-a-kind?
Because FOUND isn’t about mass production. Every garment is carefully sourced to ensure quality with minimal to zero defects, then thoroughly cleaned and prepared before it reaches you. Each piece carries its own character, story, and rarity. Once it’s gone, it’s gone — no restocks, no repeats.
What happens after I place my order?
Your item is packaged with care and shipped directly to you. You’ll receive a confirmation email and tracking number once it’s on its way.
Why buy secondhand?
FOUND is circular fashion in action — extending the life of clothing that still has plenty to give. By rehoming vintage and pre-loved pieces, we reduce waste, resist fast fashion cycles, and keep clothes in circulation where they belong.
How is my order packaged?
Sustainability runs through everything we do — right down to the box your order arrives in. Our packaging is sourced from vendors offloading unused stock, alongside locally sourced boxes where needed. Our security gum tape is made from recycled fibres, and our ribbons are off-cuts and selvedged edges from garments and our own OS range. To be fully transparent, we’re still working on improving our labels, stickers, and notes — and they’ll evolve in due course.